Frequently Asked Questions

Logar is a managed IT services provider (MSP) founded in 2003 in São Paulo. We offer complete IT management, infrastructure, cybersecurity, backup, equipment leasing, software licensing, and systems development for businesses of all sizes across 6 Brazilian states + Uruguay.

We have physical presence and local teams in São Paulo, Rio de Janeiro, Rio Grande do Sul, Ceará, Bahia, Pernambuco, and Uruguay. We also provide remote support for businesses throughout Brazil.

Yes! We serve businesses ranging from micro-enterprises with 5 employees to large corporations with thousands of users. Our plans are flexible and adaptable to each client's needs, with packages that fit different budgets.

Our IT management contracts have a minimum 12-month term, ensuring enough time to implement significant improvements and demonstrate results. For standalone infrastructure or development projects, timelines are defined on a case-by-case basis.

IT management is billed monthly at a fixed rate, which varies based on the number of users and environment complexity. No surprise invoices: you know exactly what you'll pay every month. Projects are quoted in advance and can be paid in installments.

Yes! We offer a free initial assessment to evaluate the current state of your IT environment, identify critical issues, and improvement opportunities. At the end, we deliver a report with recommendations and a customized proposal.

Clients with IT management contracts have access to support 24 hours a day, 7 days a week, via phone, email, and chat. Tickets are classified by priority with defined SLAs: critical tickets are addressed within 15 minutes, and others according to priority.

Both! Most tickets are resolved remotely within minutes. For situations requiring physical presence (such as hardware maintenance, infrastructure projects, or installations), we dispatch a technician on-site according to your contract's SLA.

You can open tickets through multiple channels: client web portal, email, phone, or WhatsApp. All tickets are logged in our system and you can track progress in real time through the portal.

We work with the industry's leading brands: Microsoft (365, Azure, Windows), pfSense (firewalls), Acronis (cybersecurity & backup), Dell (hardware). We are certified partners of these manufacturers.

The transition is carried out gradually and planned to minimize risks. We start with a complete assessment, then perform an onboarding process that includes environment documentation, monitoring tool installation, team training, and gradual transfer of responsibilities. The process typically takes 2 to 4 weeks.

Absolutely. We follow strict information security policies, all access is controlled and audited, and our employees sign non-disclosure agreements (NDAs). We adhere to industry best practices and comply with LGPD (Brazil's data protection law) and international data protection standards.