Managed Service

Complete IT Management

Your outsourced IT department with the expertise of serving hundreds of companies for over 20 years. We monitor, manage, and optimize your entire technology environment.

24/7
Monitoring
<15min
Response time
99.9%
Guaranteed uptime
Mensal
Management reports

What's included

A complete service package to ensure your company has efficient, secure, and predictable IT.

Monitoring Proativo

Monitoring contínuo de servidores, estações, redes e aplicações críticas. Identificamos e resolvemos problemas antes que impactem seus usuários.

Remote and On-Site Support

Fast response via remote access and a technical team ready for on-site service when needed, across all of our 6 regions.

Preventive Maintenance

Scheduled maintenance routines to ensure environment health, including security updates, cleanup, and performance optimization.

Asset Management

Complete and up-to-date hardware and software inventory, warranty tracking, lifecycle management, and replacement/upgrade planning.

User Management

Account administration, permissions, Active Directory, Microsoft 365, employee onboarding and offboarding with standardized processes.

Management Reports

Monthly reports with performance indicators, tickets resolved, availability, user satisfaction, and strategic recommendations.

How it works

1

Initial Assessment

Our team conducts a thorough survey of your IT environment: servers, networks, workstations, software, contracts, and processes. We deliver a detailed report with the current landscape and recommendations.

2

Action Plan

We develop a prioritized action plan with the necessary improvements, timelines, and investments. Everything is validated with your team before execution.

3

Deployment and Transition

We deploy monitoring and management tools, configure service processes, and ensure a smooth transition to the new management model.

4

Continuous Operations

Monitoring 24/7, atendimento de chamados, manutenções preventivas, relatórios mensais e reuniões periódicas para melhoria contínua do ambiente.

Benefits of outsourced IT management

Cost Reduction

Eliminate costs associated with hiring, training, and turnover of IT professionals. Pay a predictable fixed monthly fee.

Focus on Core Business

Your team can focus on what truly matters — the business — while we handle all the technology.

Access to Specialists

An entire multidisciplinary team at your disposal: networks, servers, security, cloud, development.

Less Downtime

Monitoring proativo significa identificar e resolver problemas antes que causem paradas no seu ambiente.

Scalability

Grow without worry: we scale operations as your company expands, without red tape.

Ideal for companies that:

  • Don't have an in-house IT team
  • Want to reduce IT department costs
  • Need 24/7 support but lack the scale for it
  • Are growing and need scalability
  • Want to focus on core business and delegate IT
  • Have branches in different states/regions

Ready for professional IT?

Request a free assessment and discover how we can transform your company's IT.